Refund policy

Last Updated: July 22, 2026

At Xuedova, we value every customer's shopping experience. We understand that choosing the right size, style, and fit is an important part of purchasing apparel online.

If your purchase does not meet your expectations, we provide a transparent return and refund process for eligible products.

This policy explains the conditions, procedures, timelines, and requirements for returns, exchanges, and refunds.

1. Return Period

Customers may request a return within:

30 days from the date the order is delivered.

To qualify for a return, the product must meet the following requirements:

The item is in original condition
The item is unused or only tried on indoors for size and fit verification
The item has not been washed
The item has no stains, odors, makeup marks, pet hair, or damage
All original tags and packaging are included when applicable

Xuedova accepts returns for:

✓ Brand-new unused items
✓ Items that have only been tried on for fitting purposes

We want customers to feel comfortable checking the size and fit before deciding whether to keep the product.

2. Items Not Eligible for Return

Returns may not be accepted if the product:

Has been worn beyond a fitting try-on
Has been washed or cleaned
Has been altered, modified, or damaged
Has visible signs of use
Has missing accessories or original packaging when required
Is returned after the 30-day return period

Returned items are inspected after arrival to confirm eligibility.

3. Return Request Process

Before returning any product, customers must contact Xuedova customer support.

Please provide:

Order number
Customer name
Purchase email address
Product name
Reason for return
Photos or videos if the item has a quality issue

Our team will review your request and provide return instructions.

Please do not send products back before receiving return approval.

4. Return Shipping Responsibility

For customer preference returns, including:

Incorrect size selection
Change of mind
Style preference changes

The customer may be responsible for return shipping costs.

For issues caused by Xuedova, including:

Wrong item received
Defective product
Damaged item received

Xuedova will review the issue and provide an appropriate solution.

5. Refund Process and Timeline

Once the returned item arrives at our facility, it will be inspected to confirm that it meets the return requirements.

The refund process includes the following stages:

Process Stage	Estimated Time
Return request review	1-3 business days
Return shipping time	Depends on carrier
Product inspection after arrival	1-3 business days
Refund approval	Within 3 business days after inspection
Refund processing	3-5 business days
Payment provider processing	Usually 3-10 business days